Delivery and Payment Terms

Shipping and Payment Terms

Payment Terms and Methods

PAYMENT METHODS ACCEPTED IN OUR WEB STORE FOR DOMESTIC PURCHASES

- By bank card: Visa, Mastercard, American Express
- With Online Wallet: Apple Pay
- By transfer to the following account number:
NM Show Kft.
Account number: 11715007-21520723-00000000
Bank: OTP Nyrt.
- Cash on delivery: cash or bank card when the package is received by the courier

In case of personal collection, there is no way to pay on the spot in our store!

You can choose the payment method at the checkout. After successful payment, the order will be processed. The invoice for the order will be automatically sent to the email address specified during the order shortly after successful payment.

PAYMENT METHODS ACCEPTED IN OUR WEB STORE FOR INTERNATIONAL PURCHASES

- By bank card: Visa, Mastercard, American Express
- With Online Wallet: Google Pay, Apple Pay, Link
- Via bank, with redirection: EPS, giropay, Bancontact, BLINK, iDEAL
- By transfer to the following account number:
NM Show Kft.
IBAN: HU24117150072152072300000000
BIC/Swift: OTPVHUHB

You can choose the payment method at the checkout. After successful payment, the order will be processed. The invoice for the order will be automatically sent to the email address specified during the order shortly after successful payment.

Shipping Policy

PROCESSING OF ORDERS

Orders are processed on working days between 9 a.m. and 4 p.m. Orders received after 3 p.m. will be processed the next day. The processing time is expected to be 1-3 working days, but we try to prepare all orders as soon as possible. If a product is not available, we will contact you with further information.

 

PERSONAL ACCEPTANCE

It is possible to pick it up in person at the following address, on working days between 8 a.m. and 3 p.m., in case of payment in advance:
1151 Budapest, Bogáncs utca 1-3. (Sandwich maker)
In any case, please wait for the email about the receipt of your order, because your order will not be ready until then. You cannot pay for orders on the spot, it only works as a pick-up point!

DOMESTIC DELIVERY

At the checkout, you have the option to choose between delivery methods.

Currently, during the summer season , MPL home delivery and MPL home delivery with cash on delivery are available. From September, it will be possible to choose from several options.

After processing the orders (1-3 working days), we will hand over the package to the courier service, about which we will send an information email. The shipping company will provide more information about the exact time of delivery.

DOMESTIC SHIPPING METHODS, TIMES AND CHARGES

Shipping costs
Country	Shipping method	Permanent / Intermittent	Shipping cost	Cash on delivery	Courier service delivery time
Hungary	GLS - home delivery	not available at the moment			1-2 working days
	GLS - package point	not available at the moment			1-2 working days
	GLS - automatic	not available at the moment			1-2 working days
	MPL - home delivery	constant	HUF 2,450	HUF 540	1-2 working days
	MPL - parcel point/automatic machine	not available at the moment			1-2 working days
	Packeta - home delivery	not available at the moment			3-5 working days
	Packeta - package point	not available at the moment			3-5 working days
	Foxpost - home delivery	not available at the moment			3-5 working days
	Foxpost - vending machine	not available at the moment			3-5 working days
	Personal collection	permanent, description page	there is none

 

INTERNATIONAL SHIPPING

Country	Shipping method	Shipping cost rounded		Courier service delivery time
Austria	GLS - home delivery	HUF 6,650		3-5 working days
Germany	GLS - home delivery	HUF 6,550		3-5 working days
Czech Republic	DPD - home delivery	HUF 5,650		3-5 working days
Slovakia	DPD - home delivery	HUF 5,100		3-5 working days
Romania	Packeta - home delivery	HUF 4,800		2-5 working days
Croatia	DPD - home delivery	HUF 6,600		3-5 working days
Italy	GLS - home delivery	HUF 7,250		3-5 working days
France	GLS - home delivery	HUF 7,900		3-5 working days
Poland	DPD - home delivery	HUF 5,650		3-5 working days
Belgium	GLS - home delivery	HUF 6,650		3-5 working days
Bulgaria	DPD - home delivery	HUF 5,850		3-5 working days
Denmark	DPD - home delivery	HUF 9,200		3-5 working days
Estonia	DPD - home delivery	HUF 9,700		3-5 working days
Finland	UPS - home delivery	HUF 11,700		3-5 working days
Greece	DPD - home delivery	HUF 10,650		3-5 working days
Netherlands	GLS - home delivery	HUF 6,600		3-5 working days
Ireland	DPD - home delivery	HUF 9,200		3-5 working days
Latvia	Packeta - home delivery	HUF 6,100		2-5 working days
Lithuania	Packeta - home delivery	HUF 6,100		2-5 working days
Luxembourg	DPD - home delivery	HUF 8,400		3-5 working days
Portugal	Packeta - home delivery	HUF 6,800		3-5 working days
Spain	Packeta - home delivery	HUF 5,700		2-5 working days
Sweden	DPD - home delivery	HUF 10,650		3-5 working days
Slovenia	Packeta - home delivery	HUF 4,450		2-5 working days
Non-EU country	Shipping method	Shipping cost	Duty	Courier service delivery time
USA	FedEx to home	HUF 16,950	there is	3-7 working days
United Kingdom	UPS - home	HUF 9,150	there is	3-7 working days
Switzerland	TNT - to the house	HUF 16,350	there is	1-3 working days

We offer international shipping to the following countries:

If you would like to request delivery to a country that is not included in the table, or if you would like to choose another delivery method, contact us at info@kiralyimarcipan.hu and we will try to find the most suitable solution!

Your order may be subject to customs duties and taxes (including VAT), which are incurred when the shipment reaches the destination country. NM Show Kft. (Királyi Marzipan) is not responsible for these fees if they are applied and it is the customer's responsibility to pay them.

REFUNDS, RETURNS AND EXCHANGES

Refunds are subject to the following regulations and general terms and conditions:

 

Return and refund policy of the Királyi Marzipan online store operated by NM Show Kft

CONCEPTS:

Seller : NM Show Kft.
Customer : the customer of the confectionery product based on the order placed on the website operated by NM Show Kft.
Website : The website operated by NM Show Kft. can be found at https://kiralymarcipan.hu.
Online store : The online sales platform operated by the Seller (NM Show Kft. online store)
Product ( s ): Confectionery products and accessories found on the Website.
Ptk .: IV of 1959 on the Civil Code. law
Government Decree : 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26) Government decree

1. Description of operator (seller) data
Name: NM Show Kft.
Headquarters: 2724 Újlengyel, Nyári Pál utca 15.
Tax administration number: 27970841-2-13
Company registration number: 01-09-359616
E-mail contact: info@kiralyimarcipan.hu
Phone: +36 70 303 2203

2. Withdrawal from the assignment
2.1 After the order has been sent or the contract between the parties has been concluded, the Customer may not request changes to the order. After the order has been sent, the Customer is not entitled to withdraw from the contract in relation to confectionery products according to § 5 c) of the Government Decree.

2.2 In relation to other - non-perishable - accessories, the Customer is entitled to the right of withdrawal without giving a reason based on Section 4 (1) of the Government Decree. In this case, the Customer is obliged to notify the Seller of the cancellation immediately.

2.3 The Customer may exercise the right to cancel the order only - at least 24 hours - before the delivery of the Product(s).

3. Failure to accept the order
3.1. If the Customer has not indicated his cancellation of the Order before the start of the delivery of the product, the product will be delivered. In case of refusal or failure to take over, the Customer is obliged to reimburse the damage caused to the seller (the shipping and return shipping fee and the consideration for the product).

3.2. In case of failure to accept the order, the Seller has the right to exclude the Customer from subsequent orders.

4. Quality complaint and warranty
4.1 The Seller guarantees the quality of the Products it sells.

4.2 If the quality complaint against the Product refers to a visible feature of the Product (e.g.: external damage), the Customer must communicate the complaint to the Seller at the same time as receiving the Product. If the quality complaint against the Product refers to a property of the Product that is not visible to the eye, the Customer may notify the Seller of the quality complaint until the end of the shelf life for the given Product, but no later than 72 hours from the date of receipt of the Product.

4.3 If the ordered Product is faulty or damaged during delivery, the Seller will replace it free of charge.

4.4 If the Seller cannot replace the defective Product with an identical Product, depending on the Customer's choice, the Seller may replace the ordered Product with another Product, compensate the Customer subsequently or refund the purchase price to the Customer.

4.5 The confectionery product may have small differences in terms of size, design and decoration from the characteristics indicated on the Website or from the color photo (e.g. color, decorative elements, shape), for which the Seller is not responsible.

4.6 The Seller specifically informs the Customer that foods made from fruit and nuts may contain traces of seeds and shells. The Seller is not responsible for any resulting damages.

4.7 The Seller also informs the Customer that the confectionery products contain gluten, soy, milk and sugar!

5. Liability for damages

5.1 The Seller excludes its liability for damage resulting from the delayed preparation and delivery of the Product. The disclaimer according to this point does not apply to the Civil Code. In accordance with Section 314, Paragraph (1), in relation to damages caused intentionally, by gross negligence or by a crime, as well as by breach of contract that damages life, bodily integrity, or health.